Terms and Conditions (Services)

1.      Scope of application

1.1.  The following general terms and conditions issued by LCM Digital Training (contractor) are valid for all services relating to online events, presentations, coaching sessions, and webinars agreed to between the contractor and the client.

1.2.  An entrepreneur means a natural or legal person or a partnership with legal personality who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or

1.3.  A consumer for the purposes of these General Terms and Conditions means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business, or profession. Participants who take part in seminars via their employer are not consumers since in this case (for example if the employer books the seminar for their employees) it is not they themselves but rather their employer who is the contractual partner with the Organiser

2.      Subject Matter of the Contract

2.1.  The Organisers, via their platform, offer webinars, online coaching sessions and online training courses, (henceforth “Events”) which are provided through various forms of teaching and methods of implementation (e.g. a lecture with chat support, discussion or workshop, live webinar or video course).

2.2.  Prices, details, and conditions for individual events can be found in the respective product descriptions in the online shop.

2.3.  The presentation of Events on the Organisers’ website does not constitute a legally binding offer but instead is an invitation to place an order. The service descriptions do not have the character of an assurance or warranty.

2.4.  Unless stated otherwise, all offers are valid “while stocks last”, i.e. until the maximum number of participants is reached.

3.      Registration to use the Purchase Services

3.1.  In order to access the purchase services, you must first register as a user of the website. As part of the registration process, or as part of your continued  use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

          An email address

          Preferred username

          Mobile number

          A password

3.2.  You warrant that any information you give to LCM Digital Training in the course of completing the registration process will always be accurate, correct and up to date.

4.      Ordering Process and Conclusion of Contract

4.1.  Customers can book an Event on the website. During registration, the Customer must truthfully provide all the requested personal information.

4.2.  After payment is received, the invoice and subsequently the access data for the event shall be sent to the Customer’s e-mail address stated at the time of booking. The Customer agrees to keep this data safe, not to pass it on to unauthorised third parties, and to prevent third parties from gaining access to it. The Customer further agrees to ensure that the data they provide is kept up to date, especially their contact details.

4.3.  After payment is received, the Organiser shall send an e-mail confirming that the order has been completed. Only then does a contract come into existence between Organiser and Customer. In this respect LCM Digital Training Events (seminars / webinars / video courses) listed on the website do not constitute an offer in the legal sense.

5.      Cancellation

For coaching session and live webinars, cancellations requested by the participant will result in the following payable participation fees, indicated as a percentage of the agreed total participation fee, and divided into the following phases:

          14 business days or more: 100% refundable

          Between 13 and 7 business days: 50% refundable

          6 business days or less: non-refundable

Instead of cancelling, Participants who are unable to attend may elect to reschedule the next available webinar/coaching session.  

Withdrawal from an online course: Withdrawal is possible free of charge until 14 working days before the closing date for registration advertised in the seminar description. Subsequently 100% of the seminar fees shall be payable as a cancellation charge (provided the seminar takes place).

Instead of cancelling, Participants who are unable to attend may elect to appoint a substitute who takes over all rights.

6.      Prices and Payment Terms

6.1.  Participation/booking fees can be found in the product description

6.2.  During the order process, the Customer can choose among the available methods of payment .

6.3.  If payment by invoice is available, payment is to be made immediately upon receiving the invoice. For all other payment methods, the participation fee is to be paid in advance.

6.4.  If third parties are used to process payment, their general terms and conditions shall apply.

7.      Technical requirements for participation in live webinars

7.1.  When taking part in a live webinar, each participant must meet the minimum requirements

          A quiet space and a stable internet connection of at least 10 MBPS upload and 10 MBPS download speed is highly preferred.

          Download a program from the webinar platform if necessary

          Speakers or headset and test these before the webinar.

7.2.   Failure to meet the technical requirements for which the Participant is responsible does not release the Participant from the contractual obligation to pay. In so far as a Participant does not report any technical problems during a webinar and no such notifications are evident from the recording either, participation shall be considered to have taken place.

7.3.  If training courses are offered permanently as a recording, the Organiser points out that it may not be possible to access the course e.g. due to maintenance or force majeure.

8.      Copyright

8.1.  The content of all events and all materials (webinar documents, recordings that are made available, etc.) are the intellectual property of LCM Digital Training or the respective instructor and are protected by copyright. They may be used exclusively by the registered Participant to whom they were made available. In particular, publication even if only in part, reproduction, distribution, and editing are prohibited as is the recording of an event in audio or video or by means of screenshots. Legal proceedings may be initiated in the event of any misuse.

8.2.  The Participant agrees to respect copyright and only use the live webinars / video courses individually for their own use under the terms of the contractual agreement.

9.      Duration and termination of the contract

The duration of the contract is determined by the respective webinar description. The Participant’s contractual obligations, particularly the obligation to pay, exist regardless of whether the Participant actually attends the booked webinar.

10.  Rescheduling and cancellation of live webinars by the Organiser

10.1.                 LCM Digital Training reserves the right to cancel attendance events up to 7 business days before the appointed time if the minimum number of participants is not reached, unless a different cancellation period is specified in the description in the online shop. If the event is cancelled for this reason or because of the absence of the instructor, including but not limited to force majeure or other unforeseeable events, there is no right to demand that the event be held. Participants shall be informed of the cancellation immediately via e-mail. Fees already paid will optionally be credited for participation in other events or refunded. Participants shall not assert any other claims against the Organiser.

10.2.                    If the instructor is absent, the Organiser reserves the right to appoint an equivalent substitute instructor. In this case there is no entitlement to a refund of participation fees.

11.  Disclaimers

11.1.                    It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their course. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things do not work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will LCM Digital Training or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

13. Updating these Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and LCM Digital Training reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

14. How to Contact Us

The best way to get in touch with us is to contact us at inquiry@lcmdigitaltraining.com.

We would love to hear your questions, concerns, and feedback about our Services.

Thanks for learning with us!

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