15 Total Hours | All Levels
BPO/Call Center caters to millions of clients in the United States. And being a customer service representative, part of your job is to fully understand your customers’ way of life, behavior, and expressions. The course will develop your communication skills by being more aware of the American people’s culture when you talk to them over the phone.
There are seven modules in this course along with activities and videos.
The course is free.